HELPY (“HELPY”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use the HELPY marketplace (the “Platform”) in Canada.

By accessing or using the Platform, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.

1. Scope and Application

This Privacy Policy applies to:

  • Visitors to the HELPY website;
  • Clients seeking renovation, home, or technical services;
  • Contractors and service providers listing or advertising on the Platform.

HELPY operates as a marketing and introduction platform only and does not participate in or oversee transactions between Clients and Contractors.

2. Personal Information We Collect

We collect only the personal information necessary to operate the Platform.

2.1 Information You Provide Voluntarily

Depending on how you use the Platform, we may collect:

From Contractors:

  • Name, business name, and contact details;
  • Service descriptions, service areas, and availability;
  • Licences, certifications, insurance details, or experience claims (if voluntarily provided);
  • Advertising or subscription preferences;
  • Any other information you choose to submit for publication.

From Clients:

  • Name and contact details;
  • General description of service requests;
  • Any information voluntarily provided when contacting Contractors.

Only information voluntarily provided by Contractors is published on the Platform.

3. Automatically Collected Information

When you visit the Platform, we may automatically collect limited technical information, such as:

  • IP address;
  • Browser type and operating system;
  • Device information;
  • Pages visited and time spent on the Platform.

This information is used for security, analytics, and improving Platform performance. It is not used to identify you personally unless required for security or legal purposes.

4. How We Use Personal Information

HELPY uses personal information to:

  • Operate and maintain the Platform;
  • Publish Contractor listings as authorized;
  • Facilitate introductions between Clients and Contractors;
  • Manage subscriptions or promotional services;
  • Communicate with users regarding Platform-related matters;
  • Improve user experience and Platform functionality;
  • Comply with legal and regulatory obligations.

We do not sell personal information.

5. Disclosure of Personal Information

We may disclose personal information:

  • As directed or authorized by the user;
  • To service providers assisting with website hosting, analytics, or payment processing (if applicable);
  • When required by law, regulation, court order, or legal process;
  • To protect the rights, safety, or property of HELPY, users, or the public.

HELPY does not share personal information with Contractors or Clients beyond what users voluntarily choose to disclose.

6. No Verification of Information

HELPY does not verify the accuracy, legitimacy, or completeness of personal information submitted by users. Users are solely responsible for the information they provide and choose to publish.

7. Data Storage and Security

Personal information is stored on secure servers and protected using reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information.

Despite these measures, no method of transmission or storage is completely secure. HELPY cannot guarantee absolute security of personal information.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy;
  • Comply with legal, accounting, or regulatory requirements;
  • Resolve disputes and enforce agreements.

Users may request removal of their information, subject to legal or operational requirements.

9. Cookies and Tracking Technologies

HELPY may use cookies or similar technologies to:

  • Enable core website functionality;
  • Analyze traffic and usage patterns;
  • Improve Platform performance.

You may disable cookies through your browser settings, though some features of the Platform may not function properly.

10. Third-Party Links

The Platform may contain links to third-party websites or services. HELPY is not responsible for the privacy practices or content of those third parties. Users are encouraged to review third-party privacy policies independently.

11. Your Rights

Subject to applicable Canadian privacy laws, you may have the right to:

  • Access personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Withdraw consent, subject to legal or contractual restrictions;
  • Request deletion of personal information, where applicable.

Requests may be made using the contact information below.

12. Children’s Privacy

The Platform is not intended for use by individuals under the age of majority in their province or territory. HELPY does not knowingly collect personal information from minors.

13. Changes to This Privacy Policy

HELPY may update this Privacy Policy from time to time. Changes will be effective when posted on the Platform. Continued use of the Platform constitutes acceptance of the revised Privacy Policy.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact us at info@Helpy.ca